Satisfaction Guarantee:

Delivery is guaranteed to arrive to your doorstep.

In the unlikely event that your order is lost, we will replace it at no charge.

Cigars and Accessories ordered from Friendly Duty Free Store. are guaranteed to arrive in superb condition.

If you are unsatisfied with the condition in which your product has arrived, contact us by telephone or e-mail within seven (7) days of delivery and we will replacement your order or or issue a refund.